MEMBER JOB ALERT | The Macallan

The Macallan Estate is recruiting a Guest Experience Executive

Reporting to the Sales and Events Manager, the Guest Experience Executive is a key role that builds, coordinates and delivers all events and experiences on the Estate from initial enquiry, delivery and experience follow up as well as managing guest satisfaction. The Guest Experience Executive will actively engage with all guest groups from internal colleagues to UHNWIs to deliver 5* experiences in line with The Macallan brand and exceed guest expectations at all guest touch points. The Guest Experience Executive will be responsible for actively selling The Macallan Estate Experiences to a variety of clients from corporate, private clients and the general public.

About Edrington

Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with The Famous Grouse Blended Scotch Whisky, Brugal premium rum from the Dominican Republic and Noble Oak American Whiskey. Edrington also has strategic partnerships for No.3 London Dry Gin and Wyoming Whiskey.

Remuneration and Package

• Salary range: £22,640 - £28,300
• 37 days holiday + 4 Giving More Days
• Attractive pension
• Share reward scheme
• Flexible working
• Global wellbeing programme
• Product Allowance

Job Description

• First point of contact for all guest experience and event enquiries received.
• Structure experience accordingly dependant on guest / market / brand requirements and ensure correct level of visit is offered.
• Liaise with Managers in all departments to put all requirements in place for each experience.
• Event Diary and Appointed software - update and review daily to ensure all enquiries are recorded and managed appropriately.
• Arrange all appropriate accommodation, transportation, and other experience elements including all invoicing and payment details.
• Construct and implement detailed plan and running order for all guest experiences, numbers may be from 2 to 200+ guests
• Ensure that all guest touch points are kept up to date, relevant and appropriate to brand guidelines and standards liaising with our marketing colleagues
• Public tours – update as required, and check that copy is accurate and make changes where appropriate. Ensure that all data collection requirements are in place and monitored and reported as required by the business.
• Capture all details of any visit/event ensuring accuracy to account for all costs to be invoiced out to markets. Liaise directly with our financial administrator to ensure that all experiences are paid / invoiced within the agreed timescales. Details of all costs and billing instructions must be with the finance administrator within 24hrs of the booking being made
  

Skills and Experience

To be considered for this role you will be experienced within the events industry and have extensive knowledge of event planning and co-ordination. Organisational skills with attention to detail. Excellent verbal and written communication skills, ability to work under pressure, use initiative and have problem solving skills. Tenacity, drive and commitment to exceed guest expectations.

Employee Value Proposition

At Edrington, you will experience an incredible culture based on respect and giving more. We are exceptionally passionate about our brands and genuinely care about our people, continually investing in their development and wellbeing. Join Edrington and make a world of difference.

Apply here