MEMBER JOB ALERT | PInz Bowling

Pinz Bowling - Family Entertainment Centre – Duty Manager

The Pinz Bowling group is an established leisure business with 7 sites across the UK, the group is fast evolving and we are set to double in size over the next 12 months. We operate Tenpin bowling centres, Inflatable parks, and competitive socialising venues under 3 different brands.

Pinz Bowling is the companies first site opened in 2013, and has very recently gone through a refurbishment with investment in new equipment and a high 6 figure reinvestment in refurbishment making it one of the best venues in Elgin for Evening entertainment and Socialising aswell.

Duty Managers are instrumental to not just the General Manager but also to the Team Members . At Pinz the Duty Managers are supported and offered competitive working patterns for the sector, with 1 in 3 weekends off and the split of , open or close shift patterns on rotation. This in turn gives the flexibility so that the team can ensure they provide a profitable and sustainable business that creates a unique experience to customers and guests.

Social Media plays a huge part of the business and Pinz wish to encourage duty managers to get involved with this using their artistic license alongside themarketing team to push the brand out on Facebook, Tiktok and various other social channels,

As Duty Manager you will be the main contact for employees and customers during your assigned shift. This will be supported by the GM and AGM who will be dealing with the management of the business while you will have ownership to run the site. It is expected you will provide supervision and assist with new start training to staff, ensures customer needs are met and exceeded, complaints are resolved, and service is quick and efficient. Maintenance of the entertainment centre’s appearance and redemption to present the venue to high and safe standards. The Ability to lead and direct the business as and when required and be flexible schedule and ability to open and close the site based on the needs of the business.

Duties & Responsibilities:

• The Duty Manager will provide support to team members during peak periods or when conflict may arise, whilst providing support to their General Manager and Management Team
• you will provide a safe, clean, fun, friendly, and structured environment for all staff and customers.
• Provide excellent customer experience through strong customer service skills.
• Cash handling - Minimise the opportunity for error and theft by consistently maintaining secure cash and other forms of payment control throughout the Park.
• Maintain Site appearance and set out to Pinz standards.
• Assist with any coaching, training and development of all staff.
• Purchasing and inventory control as required to do so.
• Collaborate with Management and others (internally & externally) to generate ideas and improve processes.
• Capable of supervising staff and workload, by planning, delegation and supporting INNOFLATES objectives.
• Gain understanding and support compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training as needed to reinforce proper controls.
• Conduct pre-shift walk through of park - confirm arrival of scheduled team members, compliance with dress code, etc. and intervene accordingly.

Duty Managers attributes

Previous management experience in leisure, hospitality or retail sector is preferred but site specific training will be given

Previous leisure/event management experience is preferred

Attention to detail, strong organisational skills with the ability to work effectively under pressure

Strong arithmetic skills and money handling experience

Possess excellent customer service, employee relations skills and ability to ‘up sell’

Solid and confident decision-making skills

Strong communications skills (verbally & written) at all levels of the business

Energetic team builder who can lead and support self and others

General knowledge of COSSH regulations and safety practices

Flexibility to work nights, weekends and holidays

Job Types: Full-time, Permanent

Salary: £22,500.00-£24,000.00 per year

Find out more or apply here