MEMBER JOB ALERT | NFU Mutual Elgin & Inverness is hiring!

Customer Service Advisor

NFU Mutual Elgin/Inverness
10 Southfield Drive, Elgin
£17,000 - £25,000 a year

Benefits
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay

Hear direct from NFU here:

We are seeking a permanent, full time Customer Support Advisor to join their Customer Services Team where you will play a key role in the success of managing and expanding local business by ensuring our customers receive first-class service. As a Customer Support Advisor you’ll be the backbone of the team in our Elgin branch, delivering the best possible customer service to new and existing customers.

This is a truly varied role where you’ll have the opportunity to focus on your own continuous improvement and get involved in reporting, administrative tasks and even marketing. You will be responding to customer enquiries over the telephone and/or face to face in the branch as well as reviewing and advising customer on their general insurance policies and managing transactions such as policy cancellations refunds. Additional duties include: Setting up new and servicing existing polices Administering all customer instructions to completion and compliance standards Acquiring and maintaining a working knowledge of NFU Mutual General Insurance products This role falls under the Insurance Distribution Directive. This means there is a requirement for Continuous Professional Development in role, in addition to ongoing screening checks once in post.

The Person - the ideal candidates will have the ambition and drive to meet realistic targets and you will be a natural builder of rapport, engaging in effortless conversation with our members. With an upbeat outlook oozing positivity, you will be an expert communicator, taking the time to listen and understand. Strong written communication skills are important for this role and most importantly you will become a trusted adviser and the voice of authority to your clients. You will be nurtured and recognised as a pivotal part of a dynamic, supportive and successful team, who celebrate achievements – no matter how big or small!

Qualifications - 5 GCSE’s including maths and English at Grade C or above (or equivalent)

If you believe you could contribute to our Business and would enjoy sharing our unique and beautiful working environment, then we want you on our team. Please do get in touch

Please send all applications to: Lucy_little3@nfumutual.co.uk

Closing date for applications is 30/08/2024.